Front Desk Assistant


POSITION SUMMARY

The Front Desk Assistant maintains the Bay Area Discovery Museum’s Customer Service Standards by greeting customers, ringing admission sales, and promoting Museum memberships and programs, while also directing and actively assisting both Park and Museum visitors. 

This is a part-time, non-exempt position reporting to the Assistant Manager of Membership and Admission. Scheduling options are flexible, but will require weekend hours. Depending on interest and applicant pool, there may be flexibility to split this position into multiple part-time roles.

MAJOR RESPONSIBILITIES

  • Uphold and enact the Museum’s established Customer Service Standards; engage customers in a pleasant and informed tone.
  • Display a professional demeanor and handle difficult situations calmly while working in a hectic and vibrant environment.
  • Perform cashier duties and Front Desk opening and closing procedures while ensuring the proper handling of cash and sales receipts; accurately count tills and make change, apply membership and other discounts, accurately report any cash overages or shortages, and turn in required closing paperwork to the Accounting department.
  • Promote and sell Museum memberships and programs.
  • Answer visitor and member inquiries via telephone.
  • Maintain clean and tidy Front Desk to provide an inviting atmosphere in the entry area.
  • Manage organization of lost and found items.
  • Assist with administrative tasks including, but not limited to inputting daily membership sales, fulfilling memberships, and restocking supplies.
  • Participate in procedures to respond to emergencies.    

QUALIFICATIONS

  • One year visitor services experience required.
  • Proficient experience with Point of Sale systems a plus.
  • Excellent communication and interpersonal skills; positive, energetic, and friendly demeanor.
  • Ability to positively accept direction and complete tasks as assigned.
  • Initiative to seek out work during slow business times.
  • Ability to attend to details and work with a high degree of accuracy.
  • Ability to prioritize and efficiently complete varied tasks and meet deadlines.
  • Ability to work both independently and collaboratively as part of a team.
  • Ability to maintain focus and professional demeanor while serving large numbers of visitors.
  • Honest, reliable and a team player.
  • Cash handling experience; ability to count cash and change quickly and accurately insuring the Front Desk is ready to open at 9:00 AM.
  • Basic computer literacy.
  • Ability to adhere to work schedule and to work weekends, weekdays and occasional evenings as necessary.    

NOTE TO CANDIDATE

Due to the sensitivity and requirements of our positions, you should expect to undergo and be cleared of an employment background/criminal check, if extended an offer for employment. You may also be asked to provide proof of educational degree(s), licenses or credentials pertinent to the position.

TO APPLY

Qualified candidates should apply online here.

Please be prepared to provide both a resume and cover letter, which will be requested in two different steps of the application process.

ABOUT US

Our mission: To ignite and advance creative thinking for all children.

The Bay Area Discovery Museum is designed to ignite creative thinking in children. 7.5 acres of natural beauty inspires families to engage in a world of possibilities. Framed by the majestic backdrop of the Golden Gate Bridge, the Museum is a space for imaginations to run wild. Every curated detail of our exhibits brings creative thinking to life for all stages of childhood. Navigate winding tunnels to develop physical and intellectual risk-taking skills. Feel the rush of cold-water tide pools that surprise and awaken curiosity. Imagine new worlds by transforming into a spider, a ship captain, or a bridge builder. At every turn is a new opportunity to challenge the boundaries of creativity.

Now we are taking these experiences beyond our physical location. We launched the Center for Childhood Creativity in 2011 to pioneer new research, thought-leadership, and teacher training programs that advance creative thinking in all children—extending our impact beyond the Museum.

WHAT WE OFFER

The Bay Area Discovery Museum offers a high-energy, results-oriented, creative and fun environment where all staff members contribute to creating an innovative environment that helps us achieve our mission. In addition to competitive salaries and benefits, we offer the knowledge that your skills impact over 300,000 Museum visitors each year onsite and many more in the community through the Museum’s Center for Childhood Creativity.

The Bay Area Discovery Museum is an equal opportunity employer committed to diversity.

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