Museum Experience Manager

POSITION SUMMARY

The Museum Experience Manager is responsible for crafting a multi-year vision to build out a robust program for training and support of Museum educators. This position supervises the team of educators and serves as project manager for the Public Programs team. The Museum Experience Manager leads by example and coaches the team on best practices to engage the entire family in a high-quality Museum experience. The position regularly evaluates the overall visitor experience and conducts market research to make informed recommendations for growth, expansion, and improved quality. Major projects to manage include launching a volunteer program, coordinating festivals and special events, and re-envisioning the role and scheduling of educators. This is a full-time, exempt position with a regular work schedule of Tuesday - Saturday.

MAJOR RESPONSIBILITIES

Management (80%):

  • Work with the Associate Director of Museum Experience to craft a multi-year vision for how to build a robust education team and visitor experience.
  • Recruit, hire, train and supervise the paid and volunteer educator team, including teen and adult volunteers, Education Facilitators, Education Assistants, and the Administrative Coordinator.
  • Schedule educator team members and volunteers to meet the needs of the Museum, including but not limited to public and paid programs, special events and offsite programming.
  • Execute quality control and promote growth of team members through regular site walkabouts, and by providing training, regular coaching and constructive real-time feedback on program design, facilitation, implementation, and administration.
  • Strategically collaborate to increase paid admits and membership base using programming and a world class staff.
  • Manage timeline, workflow, schedule, staffing and implementation for festivals and special events, including donor/member events.
  • Work with the Museum Experience team to contribute to designing and piloting creative and innovative ideas to increase visitor engagement and drive attendance to the Museum.
  • Work with the Public Programs team to develop and implement a robust training system for team members.
  • Launch and lead Museum volunteer program, including recruitment, training, scheduling, facilitation, and evaluation.
  • Regularly evaluate the overall visitor experience and conduct market research to make informed recommendations for growth, expansion, marketing, and improved quality; ensure programs meet departmental goals and learning outcomes.
  • Work with the Museum’s Center for Childhood Creativity to ensure Museum programming and staff interactions are in line with current research.
  • Support logistical implementation of all components of visitor engagement.
  • Manage visitor feedback loop with staff and visitors.
  • Make recommendations for public education and communication, including signage and documentation.
  • Manage the Visitor Experience and Education Facilitators team budget.

Facilitation (20%):

  • Maintain a regular presence on the Museum floor to facilitate programs and provide modeling and real-time feedback to educators.
  • Serve as primary back-up facilitator for the Museum’s educational programs.
  • Serve regular shifts as the Museum’s Duty Officer.
  • Other programmatic support as needed.

 

QUALIFICATIONS

  • BA or BS, or equivalent professional experience, in Museum Studies, Education, or relevant field
  • Proven track record of successfully managing teams and projects required
  • Approach to coaching and management as an opportunity for teaching, support, and professional development of staff
  • Experience working with young children, families, and teens in an informal education setting required
  • Customer service experience required
  • Bilingual in Spanish or Cantonese preferred; candidates of color encouraged
  • Tolerance of ambiguity, change, risk, rapid iteration and a fast-paced work environment; ability to manage pressure with sense of humor, perspective and strong prioritization, and positivity
  • Skills in both creative idea generation and tactical execution
  • Ability to work both independently and collaboratively within a team
  • General comfort with technology; high proficiency with full Microsoft Suite; ability to learn new platforms quickly
  • Excellent oral and written communication skills
  • Early Childhood Education units and knowledge of developmentally appropriate practice for young children and families preferred
  • Must be trained or commit to being trained in First Aid, CPR and AED for adult, infant and child

 

 

TO APPLY

Qualified candidates should apply online at:

https://workforcenow.adp.com/jobs/apply/posting.html?client=BADM

 

Applicants should be prepared to provide both a resume and cover letter. Please attach your cover letter in step 2 of the online application process when prompted to attach other documents.

 

NOTE TO CANDIDATE

Due to the sensitivity and requirements of our positions, you should expect to undergo and be cleared of an employment background/criminal check, if extended an offer for employment. You may also be asked to provide proof of educational degree(s), licenses or credentials pertinent to the position.

ABOUT US

Our mission: To ignite and advance creative thinking for all children.

In our one-of-a-kind location at the foot of the Golden Gate Bridge on 7.5 acres of National Park land, the Bay Area Discovery Museum facilitates child-directed, open-ended, inquiry-driven learning through hands-on exhibitions, rich activities and risk- friendly challenges designed to ignite creativity, as well as STEM skills and critical thinking.

Additionally, the Museum’s research and advisory division, the Center for Childhood Creativity (CCC), is working at a national scale to advance the research that informs our understanding of childhood creativity, advocate for its critical importance and inspire the next generation of innovators, thought leaders and problem-solvers.

WHAT WE OFFER

The Bay Area Discovery Museum offers a high-energy, results-oriented, creative and fun environment where all staff members contribute to creating an innovative environment that helps us achieve our mission. In addition to competitive salaries and benefits, we offer the knowledge that your skills impact over 300,000 Museum visitors each year onsite and many more in the community through the Museum’s Center for Childhood Creativity (CCC).

The Bay Area Discovery Museum is an equal opportunity employer committed to diversity.

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