For Your Safety

Q: What are some codes of conduct you require patrons to follow?

A: To ensure your family’s safety and/or the cleanliness of our site, it is important that:

  • every child in your party is accompanied by an adult.
  • your child is fully clothed, including diapers and shoes. (Tot Spot is the only exception to the shoe rule).
  • fellow Museum patrons, staff and volunteers are treated with respect and courtesy.
  • you notify a staff member (look for a Museum badge and/or orange apron) of any safety-related matters.

Q: What do the staff members in orange aprons do?

A: The Museum has a team of dedicated and talented Discovery Educators who help maintain a safe and educational experience for all Museum patrons. Discovery Educators help educate members about Museum exhibits, explain and uphold safety guidelines, locate lost children and “lost parents”, and otherwise serve as a point of direct contact between Museum staff and patrons.

Q: What should I do if there is an emergency?

A: Contact the nearest Discovery Educator or Museum staff member and inform them of the nature of the emergency – such as reporting a lost child, any behavior by another visitor that makes you/your child feel uncomfortable or unsafe, a first-aid emergency, etc. In addition, Museum staff is trained in emergency evacuation protocols and can direct you to the nearest exit in case of an emergency.

What if my child is lost during our visit?

If you lose a child at the Museum, notify a staff member wearing a blue vest, blue apron, or an orange nametag. They will ask for a description of the child and use radios to check in with each exhibit space to look for your child. If a staff member finds a child alone, they will send a radio description of the adult.

What if my child is hurt during their visit?

We have First Aid and CPR trained staff named Duty Officers. If your child is hurt, notify a staff member wearing a blue vest, blue apron, or an orange nametag. They will radio a Duty Officer who will assist you or your child. To prevent injury, allow your children to play, but please watch them at all times.

Can my child climb on the rocks?

We ask that children only climb on designated areas like the Crow’s Nest or Bonnie the Boat, and not the Tidepool Rocks. If children would like to climb, try hiking up the tree stump stairs to the upper trail of Lookout Cove.

Other Safety Concerns:

• The Museum is surrounded by closed fencing, so no child can exit unsupervised.

• Only children and their caregivers are allowed into the Museum. Single adults are not permitted to enter the site.

What if my child is lost during our visit?

If you lose a child at the Museum, notify a staff member wearing a blue vest, orange apron, or a white nametag. They will ask for a description of the child and use radios to check in with each exhibit space to look for your child. If a staff member finds a child alone, they will send a radio description of the adult.

What if my child is hurt during their visit?

We have First Aid and CPR trained staff named Duty Officers. If your child is hurt, notify a staff member wearing a blue vest, orange apron, or a white nametag. They will radio a Duty Officer who will assist you or your child. To prevent injury, allow your children to play, but please watch them at all times.

Can my child climb on the rocks?

We ask that children only climb on designated areas like the Crow’s Nest or Bonnie the Boat, and not the Tidepool Rocks. If children would like to climb, try hiking up the tree stump stairs to the upper trail of Lookout Cove.

Other Safety Concerns:

  • The Museum is surrounded by closed fencing, so no child can exit unsupervised.
  • Only children and their caregivers are allowed into the Museum. Single adults are not permitted to enter the site.
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